Refund Policy

*Last updated: 21 August 2026*

We want you to be completely satisfied with Property Sage. This refund policy explains when you can get your money back, and how to request a refund.

Summary

Annual plans: 30-day money-back guarantee, no questions asked.
Monthly plans: Unused portion of the billing period is refunded if you cancel within the first 14 days.
Free plan: Always free — no charges, ever.

30-Day Money-Back Guarantee

If you purchase an annual Pro subscription and are not satisfied, contact us within 30 days of your purchase and we will refund the full amount — no questions asked. You can cancel at any time and keep access until the end of your billing period.

14-Day Refund Window (Monthly Plans)

For monthly Pro subscriptions, if you cancel within the first 14 days of your billing cycle, we will refund the unused portion. Cancellations after 14 days take effect at the end of the current billing period, and no further charges are made.

How To Request a Refund

To request a refund, contact us at [support@property-sage.com](mailto:support@property-sage.com) with:

The email address used to subscribe
Your invoice or transaction reference (from your payment receipt)
The reason for the refund (optional, but helps us improve)

We process all refund requests within 5–10 business days. The refund is issued to the original payment method; depending on your bank or card issuer, it may take an additional 5–10 business days to appear in your account.

Non-Refundable Items

The following are not covered by this refund policy:

Renewals: Successful recurring payments are non-refundable, except where required by applicable consumer-protection law or for a valid 30-day guarantee claim.
Add-ons or usage-based charges already consumed (e.g. excess AI usage above the included allowance).
Third-party fees — payment-processing and currency-conversion fees charged by your bank or card issuer are not within our control and are not refundable.

Chargebacks

If you are not satisfied and believe you are owed a refund, we ask that you contact us first so we can resolve the issue directly. Filing a chargeback with your bank when we could have refunded you may delay any future service and is generally unnecessary — we would much rather refund you quickly.

Changes to This Policy

We may update this refund policy from time to time. If we make material changes, we will post the updated policy on this page and update the "Last updated" date above. Continued use of Property Sage after a change constitutes acceptance of the updated policy.

Contact

Questions about this policy? Email us at [support@property-sage.com](mailto:support@property-sage.com).